Terms of Service

These Terms apply when you visit wispclean.co, contact Wisp, book an appointment, request a quote, join a membership, or work with us for mobile detailing or ceramic-care services in the Miami area.

By booking or receiving service, you agree to these Terms. If a written quote, invoice, booking confirmation, or signed agreement says something different, that document controls for that specific service.

Who we are

Wisp is a premium mobile detailing and ceramic-care business. We come to your approved location to clean, protect, maintain, and care for vehicles.

Wisp is not a mechanic or repair shop. We do not provide oil changes, brake work, tire work, engine diagnostics, mechanical repairs, electrical repairs, bodywork, paint repair, windshield repair, towing, inspections, or any service that requires a licensed mechanic or repair facility. If your vehicle has a mechanical, safety, electrical, leak, mold, flooding, or hazardous condition concern, please contact the appropriate professional before booking detailing service.

Bookings and quotes

Appointments may be booked online, by phone, by email, by SMS, or through a Wisp-approved booking link. You are responsible for providing accurate information about the vehicle, service address, access, water or power availability, vehicle condition, and the service you want.

Prices shown online are starting prices unless clearly stated otherwise. Final pricing may change based on vehicle size, condition, location, access, pet hair, staining, odor, sand, sap, overspray, excessive soil, biohazard concerns, mold, flooding, or other factors that require more time, equipment, product, or review.

Wisp may decline, re-quote, reschedule, or stop service if the information provided during booking does not match the vehicle or service conditions on arrival.

Deposits and payment

Wisp may require a deposit to reserve an appointment. Unless your booking confirmation says otherwise, the standard deposit is 20% of the estimated service total.

Deposits are applied to the final invoice. The remaining balance is due when the service is completed, unless Wisp approves different payment terms in writing. We may pause or withhold future bookings for unpaid balances, disputed payments, chargebacks, or repeated late payments.

Cancellations and rescheduling

Because mobile detailing schedules are route-based and time-sensitive, please give as much notice as possible if you need to cancel or reschedule.

Unless your booking confirmation says otherwise, cancellations or reschedule requests made at least 24 hours before the appointment may move the deposit to a new date.

Late cancellations, no-shows, denied access, unsafe access, or appointments where the vehicle is not present or service-ready may result in loss of deposit or a cancellation fee. Wisp may make reasonable exceptions for emergencies at its discretion.

Rain and weather policy

Mobile detailing is weather-dependent, especially in Miami. Rain, lightning, high wind, flooding, extreme heat, unsafe outdoor conditions, or lack of covered work area may affect our ability to safely or properly complete service.

Wisp may reschedule, pause, modify, or relocate an appointment when weather creates a safety risk or would compromise the quality of the work. Weather-related rescheduling does not automatically create a refund, but Wisp will work with you in good faith to move the appointment to the next reasonable opening.

If you have access to a covered driveway, garage, carport, or approved indoor service area, please tell us before the appointment.

Access and service location

You must provide a legal, safe, and practical place for Wisp to work. Acceptable locations may include a driveway, garage, private parking space, approved building service area, or street parking where mobile service is allowed and safe.

You are responsible for:

• Securing permission from a property owner, HOA, condo association, garage operator, employer, or property manager when needed.
• Providing accurate gate codes, loading-dock instructions, parking instructions, unit or building details, and access notes.
• Making sure the vehicle is present, unlocked as needed, and available for the scheduled service window.
• Confirming water and power access if the selected service requires them.
• Removing personal items, valuables, weapons, cash, documents, medications, child seats, and fragile items before service.

Wisp may refuse or reschedule work if access is unsafe, illegal, too restricted, exposes the technician to unreasonable risk, blocks traffic, violates property rules, or prevents the service from being completed properly.

Vehicle condition policy

Detailing results depend on the vehicle’s age, history, materials, prior care, defects, and condition. Some stains, odors, scratches, etching, oxidation, dye transfer, adhesive residue, hard-water spots, pet hair, sand, mold, mildew, or contamination may not fully come out.

Heavily soiled vehicles, severe pet hair, biohazard material, bodily fluids, mold, flooding, pest activity, excessive staining, smoke odor, unsafe cargo, sharp objects, or strong odors may require review, added cost, a different service plan, rescheduling, or refusal. This policy mirrors the booking disclaimer and protects both the customer and technician.

Please disclose known damage, leaks, electrical issues, loose trim, weak paint, failing clear coat, aftermarket film or wrap, non-working windows or doors, alarm issues, or interior components that are fragile or already broken before service begins.

Photo documentation

Wisp may photograph or record vehicles before, during, and after service for condition records, quality control, customer support, training, insurance, payment, dispute resolution, and marketing.

We aim to avoid publishing photos that clearly show private details such as faces, home addresses, license plates, gate codes, or personal belongings. If you prefer that your vehicle not be used in public marketing, tell us before or after service and we will make a reasonable note of that preference.

Damage and liability limitations

Wisp works carefully, but detailing involves water, chemicals, tools, towels, machines, ladders or stools, and normal contact with vehicle surfaces. You are responsible for disclosing pre-existing damage or fragile areas before service.

Wisp is not responsible for pre-existing damage, wear, poor prior repairs, failing clear coat, oxidized paint, rock chips, scratches, dents, stains, odors, worn leather, delamination, loose trim, old tint, weak adhesives, aftermarket wraps, degraded plastics, water leaks, electrical issues, or problems caused by hidden defects.

If you believe Wisp caused damage, you must notify us as soon as possible, preferably before the technician leaves or within 24 hours of service completion, with photos and a clear description. We must be given a reasonable opportunity to inspect the issue. Our responsibility, when accepted, is limited to the amount paid for the service connected to the claim unless applicable law requires otherwise.

Service results and limitations

Wisp does not guarantee that every stain, odor, scratch, water spot, etching mark, swirl, contamination, or defect can be removed. Ceramic-care services can improve gloss and protection, but they do not make a vehicle scratch-proof, stain-proof, maintenance-free, or immune to Miami sun, salt, rain, road film, sprinklers, or improper washing.

You are responsible for ongoing care after service. We may recommend maintenance steps, but results will vary based on storage, driving, weather, washing habits, and vehicle condition.

Membership terms

Memberships are designed for recurring maintenance customers in approved service areas. Membership details, frequency, service scope, price, billing method, and availability may vary by vehicle, address, route, and condition.

Membership service is for the enrolled vehicle unless Wisp approves a substitution. Unused visits, skipped visits, or missed appointments do not automatically roll over unless your membership agreement says so. Wisp may change, pause, or cancel membership availability if the vehicle condition, access, location, scheduling pattern, or payment history no longer fits the program.

Property-manager inquiries

Property-manager, condo, office, hospitality, and fleet inquiries are requests for discussion only unless Wisp confirms written terms. Vendor packets, insurance requests, service-day proposals, Wisp Property Day concepts, pricing, and availability are not binding until both sides approve the details in writing.

The property manager or authorized contact is responsible for building permissions, resident communications, parking or loading access, site rules, water or power access, security instructions, and any required COI or vendor documentation timelines.

Customer responsibilities

You agree to treat Wisp staff, technicians, and partners with respect. We may refuse or stop service for abusive, threatening, discriminatory, unsafe, illegal, or inappropriate behavior.

You also agree not to misuse forms, booking tools, SMS channels, payment systems, or website features, and not to interfere with our website or operations.

Changes to services or terms

Wisp may update services, pricing, service areas, booking rules, third-party tools, and these Terms as the business grows. The version posted on this page is the current version. Continued use of the website, booking system, or services after changes are posted means you accept the updated Terms.

Contact

Questions about these Terms can be sent to hello@wispclean.co.